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ITI Previous Papers Front Office Assistant (NSQF)

PREVIOUS YEAR PAPER
TRADE NAMEFront Office Assistant (NSQF)
TRADE TYPENon-Engineering
YEAR2021-2022
EXAM DATE2022-08-26
EXAM TIME12:15:14:15
Question Paper MOCK TEST

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TRADE THEORY

Room status discrepancy checked by front office with…

  1. F & B service
  2. I.T. Department
  3. Maintenance
  4. House keeping

If you overhear a customer complaining about something the best action will be…

  1. Take a break, so that customer can complaint to other staff
  2. Walk towards the guest, listen with full attention
  3. Wait for the customer to call you
  4. Trust and keep doing what you do

Which type of hotel rooms are situated on the hill station and view of waterfall from the balcony is called?

  1. Lanai rooms
  2. Parlour room
  3. Hollywood living
  4. Efficiency room

Which hotel is situated on highways are called?

  1. Motel
  2. Transient hotel
  3. Hotel
  4. Boatel

Receiving message for room guest in the absence is done by…

  1. Room boy
  2. Front desk staff
  3. Concierge
  4. Bell boy

What is an arrival list?

  1. Alphabetical list of guest due to arrive
  2. Alphabetical list of arrivals and departure
  3. The name and address of all residents
  4. Alphabetical list of guest who is staying

Which view can you see how text and graphics will appear on the printed page?

  1. Cells layout
  2. Print layout
  3. Outline
  4. Normal

Which is the best way to answer the phone?

  1. "Good morning", Thank you for calling "Hotel Emerald, how can I help you
  2. Hello, Hotel Emerald, How may I help you
  3. This is Lendal, How can it help you
  4. Good morning, Thank you for calling 'Hotel Emerald' this is Lendal, can I help you

Which is a set of computer programs used on a computer to help perform tasks?

  1. Memory
  2. Software
  3. Processor
  4. An instruction

When a hotel receives mail for check-out guest, what will be done…

  1. Look for "mail forwarding card"
  2. Don't accept the mail
  3. Give back to postman
  4. Throw always the mail

A list generated by the reservation section, which contains the data of the guests excepted to arrive on a particularly day is called…

  1. baggage list
  2. departure list
  3. arrival list
  4. roaming list

Who will review front office records periodically for accuracy and completeness?

  1. Concierge
  2. Night auditor
  3. Travel desk helper
  4. Bell captain

Where should a concierge reports to?

  1. Front office supervisor
  2. Bell captain
  3. Chief concierge
  4. Front desk agent

Hands should be washed upto________.

  1. Fingers
  2. Forearms
  3. Full hands
  4. Wrists only

Where is your file saved by default, when working in MS-Word?

  1. My Document
  2. My Computer
  3. My Shortcut
  4. My Folder

What is the Extension of MS-Word file?

  1. .text
  2. .xls
  3. .ppt
  4. .doc

VIP status could be given to guest because…

  1. All the guest should be treated same
  2. When guest are singled out for special attention because of their social status
  3. Every hotel needs to have VIPs
  4. Because they have to go to special check in procedures

The document that helps front office staff to hand over the charge to night shift is called…

  1. GRC
  2. Guest folio
  3. Log book
  4. Errand card

Who will inform reception when a guest comes with scanty baggage?

  1. Bell boy
  2. Informationist
  3. Cashier
  4. Receptionist

What does an electronic spreadsheet consist of?

  1. Trojan virus
  2. Cells host
  3. Rows & Columns
  4. Paint & Brush

Which is the mode of reservation?

  1. By television
  2. By telephone
  3. By AutoCAD
  4. By radio

Uniformed service is also known as…

  1. Guest account service
  2. Payment method
  3. Personalized guest service
  4. Upselling

Which one is a file management tool that comes with Windows?

  1. Desktop
  2. Control Panel
  3. Notepad
  4. Windows explorer

Full form of IATA is ___.

  1. International Association of Transport agents
  2. Indian American Tourism Association
  3. Indian Association of Travel agents
  4. International Air Transportation Association

Who takes care of complaint handling?

  1. Door man
  2. Receptionist
  3. Bell boy
  4. Travel desk

Guest who arrive days before booking is called?

  1. Overstay
  2. Walk in
  3. Early arrivals
  4. Under stay

Which is a mandatory document used at the time of registration of a guest is?

  1. Guest registration card
  2. Guest history card
  3. Reservation card
  4. Guest errand card

The attributes like salesmanship, problem solvers, image builders etc. must belongs to…

  1. Security staff
  2. Sales staff
  3. Front office staff
  4. Policeman

The official rate of hotel and is published in the hotel tariff card is called as…

  1. Rack rate
  2. Seasonal rates
  3. Day rate
  4. Weekend rate

Which is the printer that interprets commands from a computer to make line drawings on paper with one or more automated pens?

  1. Inkjet printer
  2. Laser printer
  3. Plotters
  4. Dot-matrix printer

Which office C form should be submitted within 24 hours?

  1. FRRO office
  2. DGP office
  3. Village office
  4. Post office

Why everyday audit is doing at night?

  1. All manages will be at night
  2. Lots of guest check out at night
  3. More staff in night duty
  4. Less guest at Nights

A guest who checks in with no luggage or hand bags called?

  1. Shipper
  2. VIP
  3. CVGR
  4. Scanty baggage

Environmentally sustainable hotels is called as…

  1. Boarding houses
  2. Motels
  3. Floating hotels
  4. Eco-friendly hotels

Which method is used to pass the message from a visitor in the absence of the guest?

  1. Phone call
  2. Message slip
  3. Mail forming
  4. Through SMS

A first degree burn is…

  1. Involves only the top layer of skin
  2. Destroys all layers of skin
  3. Darken the burned area
  4. the most serious of burns

Which one of the following are examples of personal hygiene?

  1. Taking quick shower
  2. Getting dental check-ups
  3. Using soap to clean yourself
  4. Taking care of your body, cleaning yourself, dental check-up

What is the use of Ctrl + C?

  1. Copy the selected text
  2. Paste the selected text
  3. Print the selected text
  4. Cut the selected text

The authorized person to deal foreign currency is…

  1. front office cashier
  2. bell boy
  3. steward
  4. telephone operator

Which is the activity with the stage in guest cycle :- Post departure?

  1. Create a guest history file
  2. Create a registration record
  3. Create a guest folio
  4. Monitor the house limit

What is the first step while welcoming in a five star hotel?

  1. Offer Complimentary food
  2. Receive a guest with smile
  3. Hand over the room keys to the guest
  4. Take the guest to the registration counter

The practice of handling a conflict sensibly is _________

  1. Time management
  2. Ergonomics
  3. Stress management
  4. Conflict management

Which industry is most important source of foreign currency in our country?

  1. Inland navigation industry
  2. Tourism and hospitality Industry
  3. Banking industry
  4. Automobile industry

Luggage handling paging and portage are the duties of…

  1. Front office cashier
  2. Travel desk
  3. Bell desk
  4. Reception

How many interpersonal skills are important for an employee?

  1. 6
  2. 8
  3. 4
  4. 10

The department normally responsible for servicing room…

  1. F & B service
  2. Maintenance
  3. Reception
  4. Housekeeping

Who typically tracks room revenues, occupancy percentage and other operating statistic?

  1. Human resource manager
  2. Night auditor
  3. Reception supervisor
  4. Bell captain

What is numbers of guest in hotel called?

  1. Leisure guest
  2. Guest folio
  3. Group guest
  4. House count

Room change slip is issued by which department?

  1. Front Office
  2. Engineering
  3. Kitchen
  4. Accounts

In a synchronous modem, the digital-to- analog converter sends a signal to the________.

  1. terminal
  2. equalizer
  3. modulator
  4. transmission line

EMPLOYABILITY SKILLS

Noise, physical discomfort of hotness or coldness comes under _________

  1. environment barrier
  2. perception barrier
  3. language barrier
  4. culture barrier

Which one is a “Don’t” of information security?

  1. Disclose password to anyone
  2. Use hard to guess passwords
  3. Take backup data of your PC periodically
  4. Encrypt laptop hard drive and mobile devices

I am a welder. I work with ______

  1. robots
  2. laptops
  3. welding tools
  4. nail polish

ISO and BIS are ___________ certificates.

  1. Indian
  2. Good
  3. Standardization
  4. Global

What is the advantage of automation?

  1. High initial cost
  2. Reduced operation time
  3. Security threats
  4. Unpredictable development cost

Which one is NOT an article?

  1. the
  2. a
  3. an
  4. in

Which one is used to measure the economic performance of a whole country or region?

  1. GDP
  2. TFP
  3. KYC
  4. ATM

Communication that involves exchanging information without use of words is called __________

  1. non verbal communication
  2. pictorial communication
  3. written communication
  4. verbal communication

Which one is a “Do’s” of discussion etiquettes?

  1. Loose your temper
  2. Listen to others
  3. Talk about irrelevant details
  4. Use impolite or rude language

When you speak to a person, you need to _______

  1. Look at the floor
  2. Look at the person in a friendly manner
  3. Look away from the person
  4. Stare at the person

Which punctuation mark should be used in the following sentence? Is there any site engineer here

  1. ! (exclamation)
  2. , (comma)
  3. ? (question mark)
  4. . (full stop)

Which one is NOT a basic tool used in quality circle?

  1. Check sheet
  2. Torque wrench
  3. Histogram
  4. Pareto chart

The expansion of ATM is .................

  1. Asynchronous Teller Machine
  2. Asynchronous Time Machine
  3. Automated Tune Machine
  4. Automated Teller Machine

Which one is an input device?

  1. Speaker
  2. Printer
  3. Monitor
  4. Joystick

Choose the correct punctuation mark after the word “Rohan” in the given sentence. “Rohan David and Ram are playing hide and seek”

  1. Period (_)
  2. Slash (/)
  3. Hyphen (-)
  4. Comma (,)

Fill in the blank with comparative adjective. “Your pencil is__________ than mine”

  1. thick
  2. blunt
  3. sharper
  4. sharp

Choose the correct tense of the verb. “I __________music when I was child”

  1. learnt
  2. am learning
  3. will learn
  4. learn

Which one is a correct channel through which marketers can reach customers?

  1. Manufacturer ® Retailer ® Customer ® Wholesaler
  2. Manufacturer ® Customer ® Retailer
  3. Manufacture ® Retailer ® Wholesaler ® Customer
  4. Manufacturer ® Retailer ® Customer

Which among the following is not an Online payment application?

  1. Instagram
  2. BHIM UPI
  3. Google Pay
  4. Banking Applications

Which one is a non-renewable energy resource?

  1. Methane
  2. Solar
  3. Coal
  4. Hydro electric

Which one of the following options shows the synonyms for a word, we type in MS word?

  1. Thesaurus
  2. Hyperlink
  3. Spell check
  4. Style

Today's weather is going to be _________________.

  1. Urgent
  2. Hopeful
  3. Blue
  4. Warm

Which of these is the full form of SWOT?

  1. Speak Work Openly Together
  2. Strong World Olympic Team
  3. Special Wellness Organization Theme
  4. Strength Weakness Opportunity Threat

What approach is used to gain access to foreign markets and quickly promote an organizations interest?

  1. Licensing
  2. Collaboration
  3. Technology transfer
  4. Joint venture

Which one is a “Don’t” of discussion etiquette?

  1. Be open minded
  2. Listen to others
  3. Use moderate tone
  4. Argue unnecessary

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