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ITI Previous Papers Front Office Assistant (NSQF)

PREVIOUS YEAR PAPER
TRADE NAMEFront Office Assistant (NSQF)
TRADE TYPENon-Engineering
YEAR2021-2022
EXAM DATE2022-08-25
EXAM TIME12:15:14:15
Question Paper MOCK TEST

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TRADE THEORY

Why registration card is presented to guest?

  1. To write the height
  2. To write his income
  3. To write his name and address
  4. To write his personal interact

What is the key aspect of problem solving?

  1. Identify exactly the problem
  2. Make an effort to attain a goal
  3. Motivation
  4. Holding yourself

If a hotel take booking than it can accommodate is known as…

  1. Upselling
  2. Occupation
  3. Overbooking
  4. Departure Activities

What is 1 Byte?

  1. 2 bits
  2. 4 bits
  3. 8 bits
  4. 16 bits

What does an electronic spreadsheet consist of?

  1. Trojan virus
  2. Paint & Brush
  3. Cells host
  4. Rows & Columns

Which meal plan includes room charges, breakfast and one major meal is?

  1. CP
  2. AP
  3. EP
  4. MAP

What is a room allocation means?

  1. Charging a bill to account
  2. Room status
  3. Having enough rooms
  4. Securing a vacant ready room for the guest

The size of yes/no field is always ________.

  1. 1 Byte
  2. 1 KB
  3. 1 Character
  4. 1 Bit

The first hotel chain was invented by?

  1. John Henry
  2. Hewlett Johnny
  3. Willard Marriott
  4. Howard Johnson

What is the cell address of 6th row and 6th column?

  1. E6
  2. F6
  3. 6F
  4. H6

Why everyday audit is doing at night?

  1. Lots of guest check out at night
  2. All manages will be at night
  3. More staff in night duty
  4. Less guest at Nights

What quality is essential for a good communication?

  1. Social awareness
  2. Manners
  3. Listening
  4. Activeness

Which of the following front office forms typically contains personal guest data, the length of stay etc. are called?

  1. Room rack slip
  2. Credit card voucher
  3. Information rack slip
  4. Registration card

Which of these is not an element of non-verbal communication?

  1. Name of the speakers
  2. Personal appearance
  3. Posture
  4. Eye contact

Which one is a search engine?

  1. Microsoft
  2. Orkut
  3. Facebook
  4. Google

What things you must do before allotting a room?

  1. Build personal relationship
  2. Look customer mood
  3. Take tip from the guest
  4. Cross check the details with reservation chart

Which key have been randomly coded and this unique code is then transmitted to the guest room door lock, if known as?

  1. Electronic key system
  2. Manual key system
  3. Conventional key system
  4. Biometric key system

By default, on which page the header or the footer is printed?

  1. On last page
  2. On alternate page
  3. On first page
  4. On every page

Which tool you will use to join some cells and place the content at the middle of joined cell?

  1. From format cells dialog box select the centered alignment
  2. Click on merge and center tool on formatting tool bar
  3. From format cells dialog box click on merge cells check box
  4. From format cells dialog box choose merge and center check box

What is the first step while welcoming in a five star hotel?

  1. Receive a guest with smile
  2. Take the guest to the registration counter
  3. Hand over the room keys to the guest
  4. Offer Complimentary food

When guest do not check out at the check-out time, it is called…

  1. Express checkout
  2. Late checkout
  3. Group checkout
  4. Self - checkout

Who takes care of complaint handling?

  1. Receptionist
  2. Travel desk
  3. Bell boy
  4. Door man

Hands should be washed upto________.

  1. Full hands
  2. Wrists only
  3. Fingers
  4. Forearms

The guest who does not arrive, but having an reservation is called?

  1. No show
  2. A guaranteed reservation
  3. Early arrival
  4. A late arrival

Where should a concierge reports to?

  1. Chief concierge
  2. Bell captain
  3. Front desk agent
  4. Front office supervisor

What is the Extension of MS-Word file?

  1. .xls
  2. .text
  3. .doc
  4. .ppt

A first degree burn is…

  1. Darken the burned area
  2. the most serious of burns
  3. Involves only the top layer of skin
  4. Destroys all layers of skin

Which hotel is situated on highways are called?

  1. Motel
  2. Transient hotel
  3. Hotel
  4. Boatel

For encashing foreign currency, the guest needs to show their ____

  1. Aadhar card
  2. Driving license
  3. Ration card
  4. Passport

Expand FHRAI?

  1. Federation of Hotel and Coffee Association of India
  2. Federation of Hotel and Reservation Association of India
  3. Federation of Hotel and Rooms Association of India
  4. Federation of Hotel and Restaurant Association of India

When a specific amount of cash assigned to a cashier at the beginning of his shift is called…

  1. Cash bank
  2. Floating bills
  3. Cash voucher
  4. Cashiering

What is the immediate first aid given to external bleeding?

  1. Give CPR
  2. Give artificial respiration
  3. Applying direct pressure on the wound
  4. Call the ambulance

Uniformed service is also known as…

  1. Upselling
  2. Personalized guest service
  3. Payment method
  4. Guest account service

Who will distribute Newspaper in the guest rooms?

  1. Front office assistant
  2. Room service
  3. Concierge
  4. Bell boy

What is the rate offered by the hotel for the combination of one or more hotel product or service is called?

  1. Corporate rate
  2. Package rate
  3. Membership rate
  4. Family rate

What is the use of Ctrl + C?

  1. Paste the selected text
  2. Print the selected text
  3. Copy the selected text
  4. Cut the selected text

What are the different types of mails received by the hotel's bell desk?

  1. Only Guest mails
  2. Only Hotel mails
  3. Guest & Hotel Mails
  4. None of these

How will handle lost and found in public area?

  1. Hand over to housekeeping
  2. Keep it in back office
  3. Let it be these only
  4. Take yourself

Which are considered to be front office function?

  1. Making the bed
  2. Check-in and check-out
  3. A/C repair
  4. Room service

What is 'WWW' stands for?

  1. World Wide Web
  2. Windows Internet Explorer
  3. Wide Area Net
  4. World Window Web

Petty cash is also known as…

  1. Paid out
  2. Overages
  3. Net cash receipts
  4. Cash float

Which are the department involve in room discrepancy report?

  1. Front office and house keeping
  2. House keeping and F&B production
  3. F&B service and F&B production
  4. Front office and F&B service

A Computer system consists of…

  1. mouse and keyboard
  2. software and program
  3. circuit diagram
  4. hardware and software

You must wash your hands every time after ...

  1. Shaking customers hand
  2. Going to the toilet
  3. Reading newspaper
  4. After wearing dress

A telephone should be taken within how many rings?

  1. After 3 rings
  2. Before 5 rings
  3. Before 3 rings
  4. After 5 rings

The official rate of hotel and is published in the hotel tariff card is called as…

  1. Seasonal rates
  2. Day rate
  3. Weekend rate
  4. Rack rate

If you overhear a customer complaining about something the best action will be…

  1. Walk towards the guest, listen with full attention
  2. Wait for the customer to call you
  3. Take a break, so that customer can complaint to other staff
  4. Trust and keep doing what you do

Who is escorting guest to their room?

  1. Cashier
  2. Reservationist
  3. Concierge
  4. Bell boy

What is special rate offered to airline crew is called?

  1. Commercial rate
  2. Corporate rate
  3. Crew rate
  4. Family rate

Bell boy deliver the guest luggage as per…

  1. Errand card
  2. Registration card
  3. Reservation card
  4. Valet card

EMPLOYABILITY SKILLS

Gesture “biting nails” shows __________

  1. confidence
  2. defensiveness
  3. boredom
  4. insecurity

Which one is NOT a benefit of oral communication?

  1. It is quick
  2. Feedback is immediate
  3. It is for record
  4. It is direct

Which one is a “Do’s” of discussion etiquettes?

  1. Listen to others
  2. Use impolite or rude language
  3. Loose your temper
  4. Talk about irrelevant details

Which one of the following is NOT an ergonomic hazard?

  1. Wrong layout of machinery
  2. Emotional disturbances
  3. Awkward position
  4. Poor house keeping

What is the default name of newly created folder in windows?

  1. Blank
  2. New
  3. New folder
  4. Folder

Where all deleted files will be stored?

  1. CD
  2. Personal folder
  3. Recycle bin
  4. Official folder

Which one of these documents is NOT acceptable for fulfilment of KYC norms?

  1. Residential certificate
  2. Ration card
  3. Voter ID card
  4. Income certificate

Spread sheets are saved with extension___________

  1. .pdf
  2. .mp3
  3. .xls
  4. .doc

Goals are categorized as ______________

  1. good and bad
  2. intrinsic and extrinsic
  3. short-term and long-term
  4. inner and outer

The reprocessing of discarded materials into new useful products is called…….

  1. reuse of waste material
  2. recycling of material
  3. reduction in use of raw material
  4. management of solid waste

Which one is in active voice?

  1. Ram has passed the exam.
  2. The book was being read by her.
  3. We were driven home by dad.
  4. The ball was caught by him.

Which one is NOT a basic tool used in quality circle?

  1. Pareto chart
  2. Histogram
  3. Check sheet
  4. Torque wrench

Listening to songs only to derive pleasure comes under _________

  1. comprehensive listening
  2. appreciative listening
  3. therapeutic listening
  4. critical listening

Which one is NOT a conjunction?

  1. Or
  2. But
  3. And
  4. On

The Pomodoro technique is a system that encourages people to work with the time they have. So, what is Pomodoro technique used for?

  1. Cutting tomatoes
  2. Managing time and staying focused on one task for longer.
  3. To express respect for elders.
  4. Make us build a habit.

Which one is a correct channel through which marketers can reach customers?

  1. Manufacturer ® Customer ® Retailer
  2. Manufacturer ® Retailer ® Customer
  3. Manufacturer ® Retailer ® Customer ® Wholesaler
  4. Manufacture ® Retailer ® Wholesaler ® Customer

Intrinsic motivation is……

  1. to gain social acceptance
  2. long lasting
  3. for money or reward
  4. short lived

The 4 stages of getting customers are____________

  1. Acquisition, Remember, Satisfaction, Loyalty
  2. Attention, Retention, Satisfaction, Loyalty
  3. Attention, Retention, Sales, loyalty
  4. Acquisition, Retention, Satisfaction, Loyalty

After receiving interview call, what is the next step?

  1. Prepare the resume
  2. Send resume
  3. Appear at interview
  4. Send application letter

A written description of duties and responsibilities to be carried out in a job is called ___________.

  1. CV
  2. job application
  3. resume
  4. job description

Which of the following websites are not popular for finding jobs?

  1. Twitter.com
  2. LinkedIn.com
  3. Sheroes.com
  4. Naukri.com

_______ can help me learn English.

  1. fear
  2. dedication
  3. anger
  4. shyness

In an economic growth, role of entrepreneur is to..............

  1. stagnate standard of living
  2. generate unemployment
  3. improve per capita income
  4. unbalance the regional development

Entrepreneurship is also termed as…..

  1. employment seeker
  2. self employment
  3. employer
  4. investor

What is the expansion of ILO?

  1. International Labour Occupation
  2. International Labour Organization
  3. Indian Labour Occupation
  4. Indian Labour Organization

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