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ITI Previous Papers Front Office Assistant (NSQF)

PREVIOUS YEAR PAPER
TRADE NAMEFront Office Assistant (NSQF)
TRADE TYPENon-Engineering
YEAR1
EXAM DATE2023-07-21
EXAM TIME12:15:14:15
Question Paper MOCK TEST

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TRADE THEORY

Auto correct was originally designed to replace the words as you type?

  1. Misspelled
  2. Grammatically incorrect
  3. Editing
  4. Short, repetitive

What refers to the way that you organize and plan how long you spend on specific activities?

  1. Conflict management
  2. Team building
  3. Maturation
  4. Time management

What is the Extension of MS-Word file?

  1. .xls
  2. .doc
  3. .text
  4. .ppt

What are written procedure for handling mails and message is called?

  1. Standard operation procedures
  2. Registration
  3. Reservation
  4. Portfolio

Which is the mode of reservation?

  1. By television
  2. By telephone
  3. By AutoCAD
  4. By radio

What is the expansion of RAM?

  1. Read Access Memory
  2. Rewrite Access Memory
  3. Random Access Memory
  4. Read Only Memory

What does HTTP stands for?

  1. Hypertext Transfer Plot
  2. Head Tail Transfer Protocol
  3. Hypertext Transfer Protocol
  4. Hypertext Transfer Plotter

When an incoming mail received in hotel, it should be…

  1. Stamped with time and date
  2. Directly sent to room
  3. Hand over to manager
  4. Kept in back office

The guest checked out of the hotel by accessing terminals are called as ____.

  1. Late check-out
  2. Self check-out
  3. Eco
  4. DNCO

A telephone should be taken within how many rings?

  1. Before 5 rings
  2. Before 3 rings
  3. After 3 rings
  4. After 5 rings

Which is the printer that interprets commands from a computer to make line drawings on paper with one or more automated pens?

  1. Inkjet printer
  2. Dot-matrix printer
  3. Laser printer
  4. Plotters

When a foreign guest arrive at hotel they need to show…

  1. Luggage
  2. Driving license
  3. Passport
  4. Credit card

Guest who leave earlier than expected is called?

  1. Over stay
  2. Stay over
  3. Under stay
  4. Express check out

Guest to arrive today is called…

  1. Early arrivals
  2. Expected arrivals
  3. No show
  4. Walk-in

The place where data or program stored is known as?

  1. Keyboard
  2. CU
  3. CPU
  4. Mouse

Where is your file saved by default, when working in MS-Word?

  1. My Document
  2. My Computer
  3. My Folder
  4. My Shortcut

Which voucher should be filled before giving cash from front office?

  1. Petty cash voucher
  2. Miscellaneous voucher
  3. Travel agent voucher
  4. Discount voucher

How can use detect spelling and grammar errors by?

  1. Press Ctrl + F7
  2. Press F7
  3. Press Alt + F7
  4. Press Shift + F7

Bell boy deliver the guest luggage as per…

  1. Registration card
  2. Guest folio
  3. Reservation card
  4. Errand card

Who will inform reception when a guest comes with scanty baggage?

  1. Bell boy
  2. Informationist
  3. Receptionist
  4. Cashier

Which is the 'standard phrases' used to welcome the repeat guest?

  1. "Good morning sir, "Welcome back to hotel casino"
  2. "Good morning sir, How can I help you
  3. "Welcome to hotel casino"
  4. "Good morning sir" I will be with you in a minute

When a guest resumes the hotel, the receptionist greets the guest as following…

  1. "Please make yourself comfortable"
  2. "Thank you for calling Hotel Emerald"
  3. "Can I have your voucher" please…
  4. "Good morning, welcome to the Hotel Emerald"

How will handle lost and found in public area?

  1. Keep it in back office
  2. Let it be these only
  3. Hand over to housekeeping
  4. Take yourself

Who is a guest arrives in the hotel without any reservation is called?

  1. FIT
  2. Skipper
  3. GRE
  4. Walk-in

Which dialogue is simple upselling technique?

  1. "Would you like to have a tea"
  2. "Would you like a better room"?
  3. "Welcome to hotel Emerald"
  4. "Can I see your ID"

What is the use of internet explorer as?

  1. Web address
  2. Web server
  3. Web host
  4. Web browser

Which is an employee's basic task to serve as the guest liaison with hotel and non-hotel attractions, service and activities?

  1. Concierge
  2. Waiter
  3. Room boy
  4. Bell boy

A list generated by the reservation section, which contains the data of the guests excepted to arrive on a particularly day is called…

  1. departure list
  2. roaming list
  3. baggage list
  4. arrival list

When a hotel receives mail for check-out guest, what will be done…

  1. Don't accept the mail
  2. Throw always the mail
  3. Look for "mail forwarding card"
  4. Give back to postman

What is paging system?

  1. A system of locating guest
  2. Control guest message received
  3. Arrange car for the guest
  4. Document reservation request

Who is escorting guest to their room?

  1. Cashier
  2. Reservationist
  3. Bell boy
  4. Concierge

Room status discrepancy checked by front office with…

  1. F & B service
  2. I.T. Department
  3. Maintenance
  4. House keeping

Which is process of completion of check in and the guest signing a registration card is called?

  1. Departure
  2. Reservation
  3. Registration
  4. Room allocation

Which of the following room tariff can be fixed by the hotel?

  1. Discounted rate
  2. Variable rate
  3. Standard Rate
  4. Basic rate

How will you handle a drunken guest in lobby?

  1. Call other department people
  2. Argue with the guest
  3. Ask him to get out of hotel
  4. Stay calm and call security

Express check-out is given for ________.

  1. Guest with credit card
  2. Guest with foreign currency
  3. Guest with cheque book
  4. Group

While handling guest complaints, you must be?

  1. Try to argue
  2. Be impatient
  3. Ask questions that the customers have already answered
  4. Listen with concern and empathy

Who takes care of complaint handling?

  1. Door man
  2. Receptionist
  3. Bell boy
  4. Travel desk

What is a room allocation means?

  1. Charging a bill to account
  2. Securing a vacant ready room for the guest
  3. Room status
  4. Having enough rooms

Which is the activity with the stage in guest cycle :- Post departure?

  1. Create a guest history file
  2. Create a guest folio
  3. Monitor the house limit
  4. Create a registration record

Which is the technological barrier designed to prevent unauthorized or unwanted communication between computer networks or hosts?

  1. Software
  2. Programs
  3. Firewall
  4. Virus

Which tool you will use to join some cells and place the content at the middle of joined cell?

  1. From format cells dialog box click on merge cells check box
  2. From format cells dialog box choose merge and center check box
  3. From format cells dialog box select the centered alignment
  4. Click on merge and center tool on formatting tool bar

What are the different types of mails received by the hotel's bell desk?

  1. Only Guest mails
  2. Only Hotel mails
  3. Guest & Hotel Mails
  4. None of these

The rooms that on two floors and is connected to each with a common stair…

  1. Pent house
  2. Quad room
  3. Duplex room
  4. Studio room

What is the use of Ctrl + C?

  1. Print the selected text
  2. Paste the selected text
  3. Copy the selected text
  4. Cut the selected text

Which was the first version of windows?

  1. Windows NT
  2. Windows 2000
  3. Windows 1.0
  4. Windows 95

Where is the start button found in the start menu?

  1. Task bar
  2. File menu
  3. Folder
  4. Run dialogue box

All credit transactions made by the resident guest are recorded in?

  1. Guest folio
  2. Reservation card
  3. Travel agent voucher
  4. Petty cash voucher

What is numbers of guest in hotel called?

  1. Leisure guest
  2. House count
  3. Group guest
  4. Guest folio

Which is the traditional system of paging in hotels?

  1. Voice paging
  2. Page board system
  3. Public address system
  4. Beeper system

EMPLOYABILITY SKILLS

The expansion of GDP is…………….

  1. Gross Domestic Product
  2. Giant Domestic Product
  3. Godown Demand Product
  4. Grand Demand Product

Which shortcut key is used to underline the main headings of your resume?

  1. Ctrl + L
  2. Ctrl + X
  3. Ctrl + U
  4. Ctrl + B

Which of these statements is true?

  1. Salary in metro cities is always higher than small towns
  2. Some cities have more opportunities than others for certain job roles.
  3. All jobs are available in all cities.
  4. Only a few cities have job opportunities.

Which one is the disadvantage of social networking sites?

  1. Instant communication
  2. Make addictive
  3. Access to information
  4. Online marketing for business

Noise, physical discomfort of hotness or coldness comes under _________

  1. culture barrier
  2. language barrier
  3. environment barrier
  4. perception barrier

Values are………

  1. Motivates our attitude and action
  2. very costly
  3. not punctual
  4. all have same value

_______ can help me learn English.

  1. shyness
  2. anger
  3. fear
  4. dedication

Which one is a “Do’s” for interview etiquette?

  1. Calm approach
  2. Excessive gesture
  3. Nervousness
  4. Informal dress

How many days does it take to form a habit?

  1. 10
  2. 14
  3. 7
  4. 21

Which among these are not good manners while travelling by public transport?

  1. Speak in a low voice.
  2. Be polite to fellow passengers and staff.
  3. Push back our seat without checking with the person on the back seat
  4. Follow the instructions of the cabin manager.

What is a shortcut key for “select all” command?

  1. Ctrl + X
  2. Ctrl + C
  3. Ctrl + A
  4. Ctrl + V

Goals are categorized as ______________

  1. intrinsic and extrinsic
  2. good and bad
  3. inner and outer
  4. short-term and long-term

Fill in the correct question word. “_______________is the speaker at the function?”

  1. Why
  2. What
  3. Who
  4. When

Which is not the online payment App?

  1. Hoogle Pay
  2. PhonePe
  3. India Pay
  4. Paytm

Which one is a web based accounting?

  1. BUSY
  2. WINGS
  3. TALLY
  4. Software designed for modern business

For medium manufacturing enterprises, the investment in plant and machinery is between….

  1. 25 Lakhs to 5 Crores
  2. 2 Crores to 5 Crores
  3. 10 Lakhs to 2 Crores
  4. 5 Crores to 10 Crores

CPU consists of _________

  1. Storage device and ALU
  2. Input device and control unit
  3. Input and output devices
  4. Control unit and ALU

Which of these documents are not compulsorily required for international travel?

  1. Passport
  2. Personal identification (eg. Aadhaar Card)
  3. Electricity Bill
  4. Visa

Which one is a cardinal number?

  1. XI
  2. VII
  3. V
  4. 10

It is best to ask __________ questions when asking questions.

  1. Open and close ended
  2. Rude
  3. Personal
  4. Sensitive

In “SWOT” analysis, “S” stands for...............

  1. Service
  2. Strength
  3. Success
  4. Survey

Which one is the latest and effective means of modern communication?

  1. Postal mail
  2. Fax
  3. Message through TV
  4. Electronic mail

1 Byte = ___________

  1. 4 bits
  2. 2 bits
  3. 16 bits
  4. 8 bits

Which one is 3P’s of public speaking?

  1. Possess, Present, Practice
  2. Publish, Pleasant, Perfect
  3. Prepare, Practice, Perform
  4. Perfection, Performance, Painstaking

An angry person’s body language will be ?

  1. Calm
  2. Aggressive
  3. Relaxed and soothing
  4. Friendly

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