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ITI Previous Papers Secretarial Practice (English) (NSQF)

PREVIOUS YEAR PAPER
TRADE NAMESecretarial Practice (English) (NSQF)
TRADE TYPENon-Engineering
YEAR2021-2022
EXAM DATE2022-08-26
EXAM TIME12:15:14:15
Question Paper MOCK TEST

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TRADE THEORY

What the attachments we can send by email?

  1. Photos, documents and other files
  2. Money transfer
  3. Gift items
  4. Postal items

What are grammalogues?

  1. Common words in language with shorthand signs
  2. Frequently occurring words in language
  3. Shorthand characters for common words
  4. Commonly occurring words in language

What are half - errors?

  1. Transposition of word
  2. Substitution of word
  3. Wrong capitalization
  4. Addition of word

One Megabyte (MB) is equal to how many Kilobytes (KB)?

  1. 1024 Megabytes
  2. 1024 bit
  3. 1024 Kilobytes
  4. 1024 Bytes

Which diphthong sign is abbreviated and joined to stroke N at the end?

  1. OI
  2. OW
  3. I
  4. U

Where you can find all emails sent by the user saved?

  1. Draft
  2. Sent mails
  3. Inbox
  4. Spam bin

What is the sequence to send an email?

  1. Log on email account
    ABCD
  2. Enter text
    DCAB
  3. Click compose
    ACBD
  4. Click send
    CABD

Which key interrupt or cancel the current process or running program or to close a pop - up - window or terminates current operation?

  1. Esc key
  2. Scroll lock
  3. Number lock
  4. Arrow key

Which guideline will be followed for writing a condolence letter?

  1. Condolence letter should be in poetic form
  2. Condolence letter should be typed on computer
  3. Condolence letter should be sent promptly
  4. Condolence letter should never be hand -written

How is circle ‘NS’ written?

  1. Finally with right motion to straight strokes
  2. Finally circle ‘S’ is written inside ‘N’ hook
  3. Medially inside ‘N’ hook
  4. Finally with left motion to straight strokes

Which is correct salutation in a formal letter?

  1. Dear Ramani madam
  2. Dear Raghav
  3. Dear Raghav sir
  4. Dear Mr Raghav

Which one is the system software?

  1. TP - Link
  2. Windows
  3. MS - Word
  4. MS - Office

Which program helps to check spelling, grammer, word count, page Nos. etc.?

  1. MS Power Point
  2. MS Access
  3. MS Excel
  4. MS Word

Extended use of ‘L’ hook is not seen in which outline?

Who invented the first computer?

  1. Charles Babbage
  2. Bill Gates
  3. Microsoft
  4. Thomas Alva Edison

Which department takes care of the welfare of the employees?

  1. Excise department
  2. Finance department
  3. Personnel department
  4. Accounts department

How many vowel places are there?

  1. 3 vowel places below a stroke
  2. 3 vowel places on both sides of a stroke
  3. 3 vowel places on left side of a stroke
  4. 3 vowel places above a stroke

What is an electronic spread sheet?

  1. A system software
  2. An application
  3. A work sheet
  4. A program

When is tick ‘the’ used?

  1. At the end of a word/phrase
  2. In the middle of a phrase
  3. At the beginning of a phrase
  4. At the beginning of a sentence

What is the backbone of advanced calculations in MS Excel?

  1. Cell
  2. Rows
  3. Formulas
  4. Columns

What is windows in computer term?

  1. Hardware and software
  2. Application software
  3. A collection of programs known as an operating system
  4. Hardware

What is a diphthong?

  1. Diphthong is formed when two vowels unite in one syllable
  2. Diphthong is formed when three vowels occur together
  3. Diphthong is formed when two vowels in two syllables unite
  4. Diphthong is formed when two vowels occur side by side

What is MAN in computer network?

  1. Metropolitan Area Network
  2. Metropolitan Area Number
  3. Metropolitan Assignment Network
  4. Medium Area Network

Where in the cell, text will align by default in Excel?

  1. Left of the cell
  2. Right of the cell
  3. Top of the cell
  4. Bottom of the cell

What is the name of the file in MS Excel?

  1. Workbook
  2. Worksheet
  3. Note book
  4. Note sheet

What does ‘facility’ of a phraseogram mean?

  1. Easy to read and write
  2. Difficult to write
  3. Easy to write
  4. Easy to read

How is ‘L’ written to a circle attached to a curve?

  1. Upward when following the circle
  2. Upward when preceding the circle
  3. In the same motion as the circle
  4. Downward when following the circle

How many built-in calculations included in Excel?

  1. 500
  2. 400
  3. 403
  4. 300

When is upward ‘R’ employed?

  1. After two upstrokes
  2. Finally when not followed by a vowel
  3. Initially when followed by a vowel
  4. Initially when standing alone and preceded by vowel

What is office layout?

  1. Systematic arrangement of space available
  2. Different sections
  3. Different Department
  4. Detailed plan

What is the default extension for a presentation prepared in PowerPoint in MS Office version 2007 or later?

  1. .docx
  2. .pptx
  3. . xlsx
  4. .accdb

In computer what displays the computer’s user interface?

  1. Monitor
  2. Scanner
  3. Barcode
  4. Printer

What is the purpose of using input devices?

  1. To operate the computer
  2. To enter data or instructions into a computer
  3. To start the computer
  4. To know different functions

Before which strokes is downward H used?

  1. Before N
  2. Before M
  3. Before K/G
  4. Before upward L

Which is the longest key in the key board?

  1. Shift key
  2. Back space key
  3. Control key
  4. Space bar

Which function key is to be used to get go to dialog box?

  1. F5
  2. F10
  3. F1
  4. F3

Which is very essential quality for a good secretary?

  1. Professional and secretarial skills
  2. Knowing local language
  3. Hard - working
  4. General knowledge

What is the shortcut key for changing font size in Excel sheet?

  1. Ctrl + F
  2. Ctrl + 1
  3. Alt + 1
  4. Shift + Alt 1

Which curved hooked strokes have alternative forms?

  1. Mr,Nr,thl
  2. Ng-Kr/Gr,thl
  3. Fr,Vr, thr,Thr,Fl,Vl
  4. Shr,Zhr,Nr

Which bundled application software MS word program available?

  1. MS Office
  2. MS Access
  3. MS Excel
  4. MS Windows

When standing alone, for which syllable is stroke ‘L’ doubled for?

  1. - tr
  2. - dr
  3. - THr
  4. - ture

Which field, the email ID of the anonymous recipient is entered?

  1. To
  2. Subject
  3. BCC
  4. CC

Which is the correct method for formal letters?

  1. Signature below formal closing
  2. Name of the addressee not followed by title
  3. Subject line above salutation
  4. Reference line above subject line

What is called adding formulas and functions in worksheet data?

  1. Create data
  2. Organise data
  3. Perform calculations
  4. Generate reports

What is to be done to get the content found in the web to the local computer/device for reading at a later stage?

  1. Transmitted
  2. Downloaded
  3. Erased
  4. Uploaded

Where can you find all these installed devices in your system?

  1. My documents
  2. Hardware and sounds
  3. Devices and printers
  4. My computer

How to insert a table in the document, Arrange them in chromological order from the given steps?

  1. Select number of rows and columns.
    CDBA
  2. Click insert tab on the ribbon.
    BADC
  3. Click ok.
    ACDB
  4. Click table button.
    DBCA

What is sequence for shut down computer?

  1. Switch off power supply

    (A)   ACBD
  2. Click shut down button

    (D)  DCBA
  3. Click on start button

    (B)   CBDA
  4. Save and close all programs

    (C)   CDBA

Which tool makes it simple to insert and delete text in a document?

  1. View
  2. Edit
  3. Format
  4. Insert

What will the easy and quick method to change the appearance of the text in place holder in Power Point?

  1. Select the entire slide
  2. Select only the text
  3. Select the entire frame
  4. Select click to add title

EMPLOYABILITY SKILLS

Earthquake is measured with an instrument called....................

  1. seismograph
  2. oscillograph
  3. bar graph
  4. telegraph

Which of these is not an online job search platform?

  1. Glassdoor
  2. LinkedIn
  3. Indeed
  4. Snapchat

Which one is a good communication?

  1. Sender attacks receiver
  2. Receiver doesn’t listen to sender
  3. Message is ambiguous
  4. Message is clear and direct

What is stress?

  1. Feeling of surprise
  2. Feeling of frustration / disappointment
  3. Feeling of joy
  4. Feeling of delight

___________ is a tool used for problem solving and decision making. It has 4 stages.

  1. Plan-direct-check- Act
  2. Plan-Define-Check-Act
  3. Plan-Do-Check-Act
  4. Plan-Deny-Check-Act

In which orientation, the text is printed length wise?

  1. Landscape
  2. Portrait
  3. Margin
  4. Width

Which one of the following is not part of 3 R’s?

  1. Reduce
  2. Recycle
  3. Regenerate
  4. Reuse

It is best to ask __________ questions when asking questions.

  1. Rude
  2. Open and close ended
  3. Personal
  4. Sensitive

Which factor helps to motivate people?

  1. Lack of direction
  2. Lack of focus
  3. Lack of confidence
  4. Lack of nervousness

As compared to small scale business, large scale business require..............………

  1. less no. of capital
  2. small machines and tools
  3. more no. of person
  4. less no. of persons

A written description of duties and responsibilities to be carried out in a job is called ___________.

  1. job description
  2. CV
  3. job application
  4. resume

Which device is used to connect telephone line to a PC?

  1. Modem
  2. Printer
  3. Monitor
  4. Hard disk

Vibration and radiation comes under……..

  1. physical hazards
  2. electrical hazards
  3. psychological hazards
  4. chemical hazards

The expansion of GDP is…………….

  1. Grand Demand Product
  2. Godown Demand Product
  3. Giant Domestic Product
  4. Gross Domestic Product

For handling customer grievances, LEARN technique is:

  1. Listen, Empathise, Accept, React, Now
  2. Listen, Expert, Admit, React, Now
  3. Listen, Empathise, Apologize, React, Now
  4. Listen, Example, Apologize, Receive, Now

Production is defined as a ratio of …..

  1. output / input
  2. input / output
  3. input / skill of workmanship
  4. output / skill of workmanship

Which one is NOT a basic tool used in quality circle?

  1. Torque wrench
  2. Check sheet
  3. Histogram
  4. Pareto chart

Which of the following is not true?

  1. Ask the questions with a genuine focus on understanding your customer in order to meet their needs
  2. Establish trust by focusing on customer needs and not on your product.
  3. Only ask relevant questions
  4. Ask each customer the same set of questions.

What is mindfulness?

  1. It is the technique of not minding anything.
  2. It is the word used to describe people who are full of thoughts.
  3. It is about sharpening your brain.
  4. It is the ability to be fully present in a moment.

What is the name used for word “waste”?

  1. MUSA
  2. MURI
  3. MUDA
  4. MURA

An illegal activity committed on the internet is called___________

  1. virus
  2. cyber crime
  3. social networking
  4. search engine

Which one is NOT a benefit of the role playing?

  1. Develops boredom
  2. Develops listening skill
  3. Develops creative problem-solving skill
  4. Builds confidence

What is the unemployment rate if there are 125 million people in the labour force, 100 million people employed and 25 million are not ?

  1. 15%
  2. 17%
  3. 25%
  4. 20%

Word that is pronounced the same as another word but differs in meaning is called__________________

  1. diphthong
  2. homograph
  3. syllable
  4. homophone

Which one of the following is a good office etiquette?

  1. One should not be punctual to work
  2. One should dress formally
  3. One should litter one’s work place
  4. One should have fancy mobile ring tone

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