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ITI Previous Papers Secretarial Practice (English) (NSQF)

PREVIOUS YEAR PAPER
TRADE NAMESecretarial Practice (English) (NSQF)
TRADE TYPENon-Engineering
YEAR1
EXAM DATE2023-07-25
EXAM TIME12:15:14:15
Question Paper MOCK TEST

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TRADE THEORY

What is called an email sent from unknown persons for improving the sale, image, appeal or other characteristics of a product?

  1. Trojan
  2. Junk
  3. Important
  4. Virus

Name this port.

  1. Interface cable port
  2. USB cable port
  3. Network cable port
  4. PS/2port

What are half - errors?

  1. Wrong capitalization
  2. Transposition of word
  3. Addition of word
  4. Substitution of word

Which menu opens presentation preview option?

  1. Transition > Preview
  2. Slide show < Preview
  3. Animation > Transition to this side
  4. Animation > Preview

What are consonants?

  1. Sounds produced with no audible friction
  2. Sounds produced with friction in throat passage
  3. Sounds produced with audible friction in mouth / throat passage
  4. Sounds produced when air escapes freely through the mouth

What is the shortcut key to go to the top of the document?

  1. Ctrl + V
  2. Ctrl + Home
  3. Ctrl + P
  4. Ctrl + C

Which phrase is correctly represented?

What is blocked method of typing?

  1. Beginning of each paragraph is indented five spaces
  2. Entire text is left aligned in double line space
  3. Text left aligned except date sign off and signature
  4. Entire text is left-aligned in single space

What is the main aim of a condolence letter?

  1. It is a tribute to the deceased person
  2. It should offer comfort to the deceased person
  3. It should be long and in eloquent language
  4. To offer comfort and serve as tribute to the deceased

Which is the correct transcription for the S.H script ?

  1. The ceiling is too high
  2. The ceiling is too high
  3. The sealing is two high
  4. The sealing is too high

What is the name of the text or image which appears faintly in the background of a page?

  1. Water mark
  2. Embossing
  3. Copy right
  4. Trade mark

How to make an effective impact of a presentation?

  1. Very long and Organised
  2. Short and Sweet
  3. Short but unorganised
  4. Very long

Which is a compound word?

In which places are diphones written?

  1. First place, Third place
  2. Second place, Third place
  3. First place , Second place
  4. First place, Second place, Third place

How is suffix - ings represented?

  1. By a dash after K/G hooked for ‘N’
  2. By a dash after a heavy straight down stroke
  3. By a dash after circle’S’
  4. By a dash after ‘ns’ circle

Which functions in MS Excel, helps access interest calculation, accounting and currency related calculations?

  1. Engineering
  2. Financial
  3. Date/ Time
  4. Cube/Database

What do you know of ‘Sukanya Samriddhi Yojana?

  1. It is meant for handicapped children
  2. It is meant to secure the future of the boy child
  3. Initial amount required for opening account is Rs.100/-
  4. It meets girl child’s education and marriage expenses

What is the function of a scanner? Which is true?

  1. Does not rely on computer to carry out its function
  2. Prints large posters
  3. Converts printed document into digital form
  4. Takes many copies at a time

Which of the words is read for termination – ality?

Which is correct?

  1. Your’s faithfully,
  2. Yours faithfully,
  3. Your,s Faithfully,
  4. Yours Faithfully,

Which menu opens for setting up slide show?

  1. Slide show > Custom slide show
  2. Slide show > Set up
  3. Slide show > Start slide shown
  4. Slide show > Effects

What do you understand by a personal letter?

  1. It deals with professional concerns
  2. It is not sent through mail
  3. It is typed usually
  4. It deals with personal matters

When and how is N hook written?

  1. Written finally with right motion to straight strokes
  2. Not written to curved strokes
  3. Not written in the middle of a word
  4. Written finally with left motion to straight strokes

How are logograms represented?

  1. By dashes
  2. By strokes
  3. By dots
  4. By dots/dashes /strokes

What does ‘facility’ of a phraseogram mean?

  1. Difficult to write
  2. Easy to read
  3. Easy to write
  4. Easy to read and write

What is a diphthong?

  1. Diphthong is formed when two vowels in two syllables unite
  2. Diphthong is formed when two vowels occur side by side
  3. Diphthong is formed when two vowels unite in one syllable
  4. Diphthong is formed when three vowels occur together

What sound/ sounds does a small loop represent?

  1. ST sound medially
  2. ‘SD/ZD’ sound finally
  3. ‘SES’ sound initially
  4. SD/ZD sound initially

How is termination ‘ward’ represented?

Which tab opens slide styles in power point?

  1. Design > Themes
  2. Design > Background styles
  3. Home > Font
  4. Design > Page setup

What you mean by shrink to fit option in MS Excel?

  1. The text remains in the same columns
  2. The text entered is in the same row
  3. The font of the text automatically changes
  4. The column width is increased

What are the syllables for which curved strokes can be doubled?

  1. for - THr
  2. for - tr
  3. for - dr
  4. for - tr/- dr/ - THr/ - ture

When is hooked form of MPR/MBR used?

  1. After a downstroke
  2. After a straight upstroke only
  3. After stroke K only
  4. After any upstroke or K

Curved stoke ‘NG’ is doubled for the addition of which syllable?

  1. - er, - dr
  2. - kr - gr
  3. - THr, - ture
  4. - tr, - dr

What is called a browser for storing pages likely to be revisited?

  1. Address bar
  2. Bookmarks
  3. Security lock icon
  4. History tab

How many are the consonants according to Pitman’s shorthand?

  1. 28
  2. 26
  3. 24
  4. 22

Where you can find the active cell in MS Excel?

  1. In the workbook
  2. In the spread sheet
  3. In the task bar
  4. In the formula bar

What is the meaning of this sign in mathematical term (*)?

  1. Division
  2. Adding
  3. Subtract
  4. Multiplication

What is a good office layout? what should a good layout aim at?

  1. Optimum utilisation of space
  2. Minimum utilisation of space
  3. Maximum utilisation of space
  4. Keeping costs to a minimum

Where you can find all emails sent by the user saved?

  1. Draft
  2. Inbox
  3. Spam bin
  4. Sent mails

Which secretary is elected?

  1. Secretary of co-operative Society
  2. Secretary of Embassy
  3. Company Secretary
  4. Private Secretary

How is circle ‘NS’ written?

  1. Finally with right motion to straight strokes
  2. Medially inside ‘N’ hook
  3. Finally circle ‘S’ is written inside ‘N’ hook
  4. Finally with left motion to straight strokes

What is the use of FAX machine?

  1. Receives documents electronically
  2. Sends and receives documents without using telephone network
  3. Sends documents electronically
  4. Sends and receives documents electronically

Which part of the window display items such as current slide number, Theme, language etc.?

  1. Status bar
  2. Menu bar
  3. Quick access bar
  4. Home tab

What is the name of an intersection of a row and column in MS Excel?

  1. Cell
  2. Spread sheet
  3. Document
  4. Workbook

How will you transcribe the shorthand script

  1. He is a farmer employee of this firm
  2. He is a former employee of this form
  3. He is a farmer employee of this form
  4. He is a former employee of this firm

What is called a malicious email or sms communication inviting the user to click a link and take user to a malicious web site?

  1. Spoofing
  2. Distributed denial of service
  3. Phishing
  4. Botnet

How MS Excel columns are named?

  1. Alphabets (A,B,C,D,…..)
  2. Excel columns
  3. Numbers(1,2,3,4,….)
  4. Roman numerals (I,II,III,IV,…..)

What is GS stands for in computer typing speed?

  1. Gross Speed
  2. Good Speed
  3. General Speed
  4. Great Speed

How is F/V Hook written to curved strokes?

  1. Not written to curved strokes
  2. Large final hook to straight strokes with left motion
  3. Written finally inside curved strokes
  4. Small final hook to straight strokes with right motion

What is the background colour by default in MS Excel ?

  1. Black
  2. Gray
  3. White
  4. Blue

EMPLOYABILITY SKILLS

Money invested in purchasing of raw materials, payment of wages and salaries, rental, electricity etc comes under………..

  1. fixed capital
  2. working capital
  3. long term capital
  4. capital income

Goals are of 2 types:

  1. Rich and poor goals
  2. Long-term and short-term goals
  3. Good and bad goals
  4. Fixed-term and non-fixed term goals

What should come next after “selecting the solution” in problem solving process?

  1. Identify the problem
  2. Implement the solution
  3. Look for alternate
  4. Root cause analysis

Which of the following is not true?

  1. Establish trust by focusing on customer needs and not on your product.
  2. Ask each customer the same set of questions.
  3. Ask the questions with a genuine focus on understanding your customer in order to meet their needs
  4. Only ask relevant questions

A good way to respond to the question ‘Shall we start the discussion?’ is _______.

  1. To sum up
  2. Yes, let’s start.
  3. To conclude
  4. But, don’t you think?

What is mindfulness?

  1. It is the word used to describe people who are full of thoughts.
  2. It is about sharpening your brain.
  3. It is the technique of not minding anything.
  4. It is the ability to be fully present in a moment.

You have greeted the customer. Choose which of the following statements you should use to complete the greeting.

  1. How may I help you?
  2. Can you come later
  3. Why have you come?
  4. What do you want?

Fill in the blank with present progressive tense of the verb. “The train __________ through the tunnel”

  1. passed
  2. was passing
  3. had passed
  4. is passing

As compared to small scale business, large scale business require..............………

  1. less no. of persons
  2. more no. of person
  3. less no. of capital
  4. small machines and tools

When is capital letter used?

  1. Beginning of a sentence
  2. Names of persons
  3. Names of places
  4. All the above

Fill in the blank with comparative adjective. “Your pencil is__________ than mine”

  1. thick
  2. blunt
  3. sharper
  4. sharp

When you greet higher official’s such as Teacher, Instructor or Supervisor, you should use ___________.

  1. Hey
  2. Good morning
  3. Hello
  4. Hi

For “SMART” Goal, S stands for_________

  1. specific
  2. scientific
  3. social
  4. strength

Which among the following is not an Online payment application?

  1. Google Pay
  2. BHIM UPI
  3. Banking Applications
  4. Instagram

Which one is 3P’s of public speaking?

  1. Possess, Present, Practice
  2. Publish, Pleasant, Perfect
  3. Prepare, Practice, Perform
  4. Perfection, Performance, Painstaking

The enterprises engaged in the production of goods is known as………

  1. macro enterprises
  2. manufacturing enterprise
  3. micro enterprises
  4. service enterprises

What actions should be taken after getting to know customer suggestions/problems?

  1. Ask, Solve
  2. Ask, Followup
  3. Ask, Categorize, Act, Followup
  4. Ask, Act, Categorize

Which of these is not an online job search platform?

  1. Glassdoor
  2. Snapchat
  3. Indeed
  4. LinkedIn

What is the meaning of an entry level job?

  1. Junior interior designer
  2. It helps to enter the office
  3. It is a starting or junior level job
  4. Security guard

When someone says 'Thank you' we should reply and say ______.

  1. Thank you.
  2. How are you?
  3. You're welcome.
  4. Bye-bye

Choose the odd word.

  1. please
  2. thanks
  3. paper
  4. sorry

Information like date of birth, permanent address form a part of one’s ______ in the resume.

  1. Personal details
  2. Qualifications
  3. Career objectives
  4. Achievements

Values are………

  1. not punctual
  2. all have same value
  3. very costly
  4. Motivates our attitude and action

Which one of the following is a describing word?

  1. repair
  2. eat
  3. hot
  4. soup

The expansion of RAM is __________

  1. Read Octet Machine
  2. Random Access Memory
  3. Random Access Machine
  4. Read Access Memory

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